If you've just been hired as an HOA manager, like those at Intermountain Association Management I am HOA, it's your responsibility to ensure that the community you're in charge of runs smoothly. That means you're going to be spending a lot of time dealing with problems throughout the community. You're also going to be fielding a lot of complaints from residents if they think you're failing at your job. The best way to avoid the long line of complaints is to ensure that everything runs smoothly. Here are some simple suggestions that will alleviate the stress and leave your residents satisfied with your services.
Inspect the Grounds
One of the most important responsibilities you'll have as an HOA manager is to monitor the grounds. Once the upkeep of the community starts to fall apart, the morale of the community will begin to decline. Weekly inspections of the property will ensure that you're aware of problems before they get out of hand. When inspecting the grounds, you should look for three things.
Overall Condition of the Grounds
When inspecting the overall condition of the grounds, you'll need to take note of the swimming pool, parking lots and other community gathering places. If you notice problems, you'll need to remedy the situation as soon as possible.
Condition of Outside Structures
Once you've inspected the grounds, take a look at the outside structures, such as the club house, management office, and exterior parking structures. Look for damaged signs, loose shingles, or other problems that would create a community eyesore. Take detailed notes of the problems you discover during your inspection, and have them repaired immediately.
Condition of Interior Structures
The condition of interior structures should be the final step in your weekly inspections. This part of the inspection should include the interior of your clubhouse, and other community structures. Pay close attention to the community restrooms and laundry facilities that might be available to the residents. Restrooms and laundry facilities should be clean and in good repair at all times.
Be Active in the Community
When it comes to being an effective HOA manager, residents want to know that you're accessible to them. They want to know that you're an active participant in the community. Instead of staying in the office, get out into the community and become an active participant. Your residents will appreciate knowing that you're seeing what they're seeing.
Being an effective HOA manager requires you to understand the needs of your residents. Use the tips provided here to help you transition into your new job.
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